Refund and Return Policy

Refund & Return Policy

Tinamo LLC

At Tinamo LLC, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a clear and simple return and refund process.

1. ✅ General Return Policy

We offer a 30-day return window on eligible items. To qualify:

  • Items must be unused and unopened

  • Items must be returned in their original packaging

  • Returns must be initiated within 30 days of delivery

  • A proof of purchase (order confirmation or receipt) is required

2. 🚫 Non-Returnable Items

The following items cannot be returned, unless they are defective:

  • Custom or personalized products

  • Clearance or final sale items

  • Opened or used items

📩 If you received a defective item, contact us immediately for assistance.

3. 🔄 How to Return an Item

Please follow these steps to begin your return:

  • Contact Us at
    📧 thinh.maiamz@gmail.com
    📞 +84 2344485952

  • Request a Return Authorization Number (RAN)

  • Follow the instructions we provide for packaging and shipping

  • Use a trackable shipping service

  • Ship the product to the return address we provide

📦 Return shipping is at your expense unless the item is damaged or sent in error.

4. 💵 Refund Process

Once we receive and inspect your return:

  • If approved, we’ll issue a refund to your original payment method

  • Refunds are typically processed within 7–10 business days

  • The timing of the refund showing in your account depends on your financial institution

5. 🔁 Exchanges

We do not offer direct exchanges at this time.
If you’d like a different item, please return your order and place a new one.

6. 🛠 Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of receiving the item

  • Provide clear photos of the defect or damage

  • We’ll provide a prepaid return label

  • You’ll receive a full refund or a replacement, based on your preference

7. 🚚 Shipping Charges

  • Customers are responsible for return shipping

  • Original shipping fees are non-refundable unless we made an error

  • Returns due to our mistake or damaged items are fully covered by us

8. 📞 Contact Us

Have a question or need help?

📧 Email: thinh.maiamz@gmail.com
📞 Phone: +84 2344485952

Our customer support team is always ready to assist you.

Thank you for shopping with Tinamo LLC.
We’re committed to providing high-quality products and a smooth return experience. Your trust means everything to us.