Frequently Asked Questions (FAQ)

Welcome to the Tinamo LLC FAQ section!

We’ve gathered answers to some of the most frequently asked questions to help make your shopping experience smooth and enjoyable. If you don’t find the answer you’re looking for, feel free to reach out to us directly.

General Questions

What types of products does Tinamo LLC offer?
We specialize in high-quality wooden furniture and decorative home accessories. Our collections include wooden storage units, accent décor, dining and bedroom furniture, and custom-made wooden pieces tailored to your needs.

Where is Tinamo LLC located?
Our office is located at:
5900 Balcones Dr #10360, Austin, TX 78731, United States

How can I contact Tinamo LLC?
You can reach us through the following channels:
📞 Phone: +84 2344485952
📧 Email: thinh.maiamz@gmail.com
🌐 Website: https://tinamo.co

Ordering & Payment

How do I place an order?
You can place an order directly on our website by browsing products, adding them to your cart, and proceeding through the checkout process.

What payment methods do you accept?
We accept a variety of payment options, including major credit cards, debit cards, and secure online payment gateways.

Can I modify or cancel my order?
Yes, you may request order modifications or cancellations before the item is shipped. Please contact us as soon as possible if changes are needed.

Shipping & Delivery

Do you offer international shipping?
Yes! We ship our wooden furniture worldwide. Shipping rates and delivery times vary depending on your location.

How long does delivery take?
Estimated delivery times:

USA: 7–14 business days
International: 14–21 business days

How can I track my order?
Once your order has shipped, we’ll send you a tracking number via email so you can follow your delivery status in real time.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for unused and undamaged items. Items must be returned in their original packaging. Return shipping fees may apply.

How do I request a refund?
Contact our customer support with your order number. Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.

Product Care

How do I maintain and clean wooden furniture?
Use a soft, dry or slightly damp cloth. Avoid harsh cleaners or abrasive pads that may damage the finish. For specific care tips, refer to the product description on our website.

Do your products come with a warranty?
Yes, many of our items include a 1-year warranty that covers manufacturing defects. Please check individual product pages for warranty details.

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